Iphone app - bypass DND mode

#22

I just sent Apple some feedback:

Hi, Iā€™m a software engineer at a health tech company. Like many similar companies, we use PagerDuty internally to alert us about problems with our systems ā€“ problems which can impact our patientsā€™ health and our security among other important concerns.

Given the critical nature of these alerts, Iā€™d like to request that Apple allow the PagerDuty iOS app to override Do Not Disturb mode and the system mute switch. If I understand correctly, that requires a special entitlement which Apple has chosen not to enable in the past. I hope youā€™ll reconsider! Our engineers with Android phones already have this ability, and those of us with iPhones wish we could silence them without missing emergency alerts.

Thanks for your consideration, and happy holidays!

Hopefully others will send in their own feedback and get Appleā€™s attention. I know there must be plenty of other people out there who want this to happen.

Add your own feedback at the link Leena posted: https://www.apple.com/feedback/iphone.html

2 Likes
#23

This is actually viable and available now by using critical alerts in iOS. Can this now be added to the roadmap considering the devices and OS support the ability?

#24

Pushover just added critical notifications into beta version. Any updates for PagerDuty?

#25

I am so glad this is still getting attention, I am also glad I am no longer on call as of January 1st :slight_smile:

#26

More and more apps are being approved in the Critical Alerts program from Apple. Surely PagerDuty can be part of it too, now.

#27

Pushover now in AppStore:

3.5.2:

  • Add option to play high-priority and emergency notification sounds as Critical Alerts, bypassing device mute switch and Quiet Hours

What about PagerDuty?

2 Likes
#28

Iā€™m an IOS user and I really need this. Help!

#29

Hi Abraham,

We do have an existing feature request with our product team to override the system volume on the iOS app and Iā€™ll go ahead and add your vote to that request. However, since Appleā€™s API does not allow us to build features that can override a deviceā€™s volume at the moment, we will need to look into this feature request after Apple exposes that part of their API to developers.

For iOS users, we recommend using overriding DND via phone notifications instead.

#30

Hi,
what about Critical Notifications volume? (https://community.pagerduty.com/forum/t/configurable-ios-high-urgency-critical-alerts-volume/1996)
There is no info about it. This is really annoying that the notifications are so loud.
I have just started using PD on iOS and already thinking about going back to Androidā€¦

#31

I was facing this issue untill i fixed it by turning off the Do No Disturb mode manually.

#32

Unfortunately, for me, the Emergency Bypass is not a viable option. When I receive calls from PagerDuty, the caller ID often appears as ā€œunknown,ā€ rendering those rules ineffective. This could be attributed to my location in Japan or my choice of the AU phone carrier, among other local factors. The precise reason remains unclear. If you have any solutions or recommendations ios development company, Iā€™d greatly appreciate them. Thank you for your assistance.

#33

Hello Alicia,

Have you tried PagerDuty vCard? It contains all numbers that PagerDuty notifications can come from, and you can import it into your computer or smartphone contacts.

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#34

I looked for this on various websites including youtube and solved it using to allow calls from the same person within a short time frame to come through even when Do Not Disturb mode is activated. If you want to turn off the option to allow repeated calls to bypass Do Not Disturb, you can follow these steps:-

  1. Open the ā€œSettingsā€ app on your iPhone.
  2. Scroll down and tap on ā€œDo Not Disturb.ā€
  3. Find the ā€œRepeated Callsā€ option. It is located under the ā€œSilenceā€ section.
  4. Toggle the switch next to ā€œRepeated Callsā€ to turn it off. When the switch is gray, it means that repeated calls will not bypass Do Not Disturb.
    Follow for more details instruction below.

https://www.youtube.com/watch?v=q9F-xZmFxHk&ab_channel=TheGeekPage